Complaints and returns

Each complaint is considered individually, aiming to ensure the customer is satisfied with the resolution.

To file a complaint, please send a message to: or in writing to the returns address.

It is advisable that the complaint notification specifically includes:

– the Customer’s name and surname,
– correspondence address to which the response to the complaint should be sent,
– email address (if the Customer wishes to receive a response via email),
– order number,
– date of product purchase,
– type of product complained about,
– a precise description of the defect and the date it was identified (photographic documentation can also be attached),
– the Customer’s request and also the preferred method of response to the complaint.

Please include a complaint form – if possible. The form can also be handwritten.

DOWNLOAD the complaint form

You have the right to withdraw from the sales contract within 14 days from the day you receive the Product without giving any reason. To meet the deadline, it is sufficient to send the statement before the expiry of this period.

To exercise the right to withdraw from the sales contract, you must submit the appropriate declaration.

You may use the template form for withdrawal from the contract available on the website, but it is not obligatory. You may also fill out and send the form of withdrawal from the contract or any other unequivocal statement electronically to

To meet the deadline to withdraw from the contract, it is sufficient for you to send information regarding the exercise of your right to withdraw from the contract before the withdrawal period expires.

DOWNLOAD the form of withdrawal from the contract

The declaration of withdrawal from the sales contract should include proof of purchase (receipt or VAT invoice).

Please note that the Customer may not withdraw from the sales contract in relation to Products including alcoholic products that have been opened.

The purchased Products must be returned immediately, but no later than within 14 days from the day you withdrew from the contract.

In case of withdrawal from this contract, we will refund all payments received from you, including the costs of delivering the items (except for additional costs resulting from your choice of delivery method other than the cheapest standard delivery method offered by us), immediately, and in any event no later than 14 days from the day we were informed about your decision to exercise the right to withdraw from this contract.

We will make the refund using the same means of payment that you used in the original transaction unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of the refund.

We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Please send or hand over the item to the following address:

DYSSOV Distillery

Dolina Ciemięgi 9

21-003 Dys near Lublin

Shipments sent COD (cash on delivery) will not be accepted by the Seller.

Serie produktów


Wholesale, Speciality Stores, HORECA

We offer the opportunity for wholesale distribution of our products. If you are seeking unique, high-quality regional products for your establishment, hotel, store, or distribution outlet, we provide attractive collaboration terms. Our offer includes a wide selection of high-proof spirits with diverse flavour profiles. Additionally, we offer training and ongoing marketing support for our partners to collectively enhance the value of your offerings. We can also create series tailored to your individual needs.

Private Labels, Individual Contracts

We are open to collaborating on the creation of private label products or fulfilling individual contract orders. We have the full technical and administrative infrastructure to bring your ideas to life.

Practical Consulting for Distillery Setup

The more craft distilleries, the better. Currently, Poland boasts over 300 regional breweries and more than 400 vineyards. However, there are only a few distilleries that engage in the production process from the beginning to end – from grain/fruit/vegetable through to the final bottled product. Successfully navigating the journey from idea to realisation means tackling numerous challenges. We have tackled many such scenarios successfully and have experience, skills and up-to-date practical knowledge to help you do the same.

Feel free to contact us for detailed information about our B2B offerings. We are open to collaboration and ready to tailor our services to your needs and expectations. We will happily answer any questions and provide precise terms of cooperation.

The page contains content for adults

Are you over 18 years old?